Effective Date

Hey Ana ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and disclose information about users of our Services, including but not limited to our website, mobile applications, APIs, and related tools.

By using Hey Ana’s Services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our Services.

1. Information We Collect

We collect various types of information to provide and improve our Services. This includes:

1.1. Personal Information

When you create an account or interact with our Services, we may collect:

  • Contact Details

    Name, email address, phone number

  • Account Information

    Username, password, profile picture (if applicable).

  • Payment Information

    Billing address, payment card details (processed securely by third-party providers).

1.2. Usage Data

We automatically collect data about your interactions with the Services, including:

  • Voice commands, queries, and responses.

  • Interaction logs, including timestamps, API call usage, and navigation history.

  • Device data (e.g., IP address, browser type, operating system).

1.3. Partner Data

If you are a partner, we collect business-related information such as:

  • Menu data, allergen details, FAQs, and other content uploaded to the platform

  • Customer interactions related to your business.

1.4. Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to:

  • Recognize your device and improve your experience

  • For more details, see our Cookie Policy

2. How We Use Your Information

We use your information to:

  • Provide, maintain, and improve the Services.

  • Personalize user experiences and responses.

  • Process payments and manage subscriptions.

  • Communicate with you, including responding to inquiries and sending updates.

  • Analyze trends and usage patterns for Service optimization.

  • Comply with legal obligations.

3. Sharing Your Information

We do not sell your personal information. However, we may share information with:

3.1. Service Providers

Third-party vendors help us operate the Services, such as:

  • Payment processors (e.g., Stripe).

  • Cloud storage providers (e.g., Google Cloud, Pinecone).

  • Speech-to-text and text-to-speech services (e.g., Google, OpenAI).

3.2. Business Partners

For partners using Hey Ana, we may share aggregated, anonymized customer insights (e.g., voice analytics) to improve their services.

3.3. Legal Authorities

We may disclose information if required by law or to protect our rights, safety, or property.

4. Data Retention

We retain your personal data as follows:

  • Account Information

    Until you delete your account or request erasure.

  • Voice Logs and Queries

    Retained for 12 months for analytics and improvement unless otherwise required.

  • Partner Data

    Retained for the duration of the partnership and deleted upon termination.

When data is no longer needed, it is securely deleted or anonymized.

5. Your Rights

Depending on your jurisdiction, you have the following rights:

5.1. General Rights
  • Access

    Request a copy of your personal data.

  • Correction

    Update inaccurate or incomplete data.

  • Deletion

    Request the erasure of your personal data.

  • Restriction

    Limit how we process your data.

  • Portability

    Request your data in a machine-readable format.

5.2. GDPR-Specific Rights (EU/EEA Users)

If you are in the EU/EEA, you have additional rights:

  • Withdraw Consent

    Withdraw your consent for data processing at any time.

  • Lodge a Complaint

    File a complaint with your local data protection authority.

5.3. CCPA-Specific Rights (California Users)

If you are a California resident, you can:

  • Request disclosure of the categories and specific pieces of personal information we collect.

  • Opt out of the sale of your personal information (we do not sell personal information).

  • Request deletion of your personal data.

To exercise any of these rights, please contact us at [Insert Contact Email].

6. Data Security

We take the security of your data seriously and implement industry-standard measures to protect it. These include:

  • Encryption of sensitive data in transit and at rest.

  • Regular security audits and vulnerability assessments

  • Access controls to limit data exposure to authorized personnel.

However, no system can be 100% secure. Use the Services at your own risk.

7. International Data Transfers

Hey Ana is based in [Insert Country], but we may process data globally. By using our Services, you consent to the transfer of your data to countries with different data protection laws.

If you are an EU/EEA user, we ensure adequate safeguards (e.g., Standard Contractual Clauses) for cross-border data transfers.

8. Third-Party Services

The Services may link to third-party websites or services. We are not responsible for their privacy practices. Please review their privacy policies before providing them with your data.

9. Children’s Privacy

Our Services are not directed at children under 13 (or the age of majority in your jurisdiction). We do not knowingly collect personal data from children without parental consent.

If you believe we have collected data from a child, please contact us at [Insert Contact Email], and we will take steps to delete it.

10. Updates to this Privacy Policy

We may update this Privacy Policy to reflect changes to our practices or legal obligations. Material changes will be communicated via email or a notice on our platform. The “Effective Date” at the top indicates the latest revision.

11. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

  • Email

    [Insert Email Address]

  • Phone

    [Insert Phone Number]

  • Mailing Address

    [Insert Physical Address]

12. Additional Information for Partners

For businesses using Hey Ana, you are responsible for:

  • Ensuring compliance with privacy laws when uploading customer data.

  • Informing your customers about Hey Ana’s processing of their data when required.