Terms of Service

By accessing or using the Services, you affirm that:

• You have read, understood, and agreed to these Terms.

• If acting on behalf of a company or other entity, you have the authority to bind that entity to these Terms.

Hey Ana provides voice-based navigation and AI-driven interaction services designed for both businesses and consumers. Key features include, but are not limited to:

• Voice navigation and interaction on websites.

• Business tools, such as FAQs, menu management, table reservations, and voice analytics.

• Personalized virtual assistant features for end-users, including allergen filtering and voice-based commands.

• Integration with partner APIs for booking systems, calendar syncing, and customer management.

To use the Services:

• You must be at least 18 years of age or the age of majority in your jurisdiction.

• If under 18, you must have parental or legal guardian consent to use the Services.

5.1. Account Creation

To access certain features of the Services, you must create an account. You agree to:

• Provide accurate, current, and complete information during registration.

• Maintain and promptly update your account information.

• Keep your login credentials confidential and secure.

5.2. Account Responsibilities

You are solely responsible for:

• All activity under your account.

• Informing Hey Ana immediately of unauthorized use of your account or any breach of security.

6.1. Free Plan

• Each account includes 300 free API calls per month.

6.2. Pay-As-You-Go Plan

• Additional API calls are charged at £0.0157 per call.

• Your account will automatically top up with £10 when the balance falls below £5 to ensure uninterrupted service.

6.3. Payment Terms

• Payments are processed through third-party providers (e.g., Stripe). By providing payment information, you agree to the payment provider's terms.

• All payments are non-refundable unless required by law.

7.1. Prohibited Uses

You may not:

• Use the Services for any illegal or unauthorized purpose.

• Exploit, distribute, or reproduce the Services without authorization.

• Interfere with the security, integrity, or functionality of the Services.

• Use automated means (e.g., bots) to access the Services.

7.2. Partner Data Responsibilities

• Businesses uploading content (e.g., menus, allergens, FAQs) are responsible for ensuring the accuracy and legality of the data.

If you are a partner using Hey Ana’s business tools, you agree to:

• Maintain accurate and updated data for your customers.

• Obtain customer consent where legally required (e.g., sharing data for analytics).

9.1. Ownership

• All content, software, designs, and trademarks provided through the Services are the exclusive property of Hey Ana or its licensors.

9.2. Limited License

• You are granted a non-exclusive, non-transferable, revocable license to use the Services solely for their intended purposes.

9.3. Restrictions

You may not:

• Reverse-engineer, modify, or create derivative works of the Services.

• Remove or obscure proprietary notices on the platform.

The Services are provided "as is" without warranties of any kind, express or implied, including but not limited to:

• Merchantability.

• Fitness for a particular purpose.

• Non-infringement.

Hey Ana does not guarantee:

• The accuracy or completeness of partner-provided content.

• Continuous or error-free operation of the Services.

To the fullest extent permitted by law, Hey Ana and its affiliates are not liable for:

• Indirect, incidental, punitive, or consequential damages.

• Loss of data, revenue, or profits arising from your use of the Services. Our total liability for any claim is limited to the amount you paid for the Services in the six months preceding the event.

You agree to indemnify and hold harmless Hey Ana, its affiliates, and employees from any claims, damages, or expenses (including legal fees) arising from:

• Your breach of these Terms.

• Your use of the Services in violation of applicable laws or regulations.

We reserve the right to suspend or terminate your access to the Services if:

• You breach these Terms.

• Your account is inactive for 12 months.

• Required by law or governmental authority.